At Solira, we strive to make your shopping experience as seamless as possible. If you’re not completely satisfied with your purchase, here’s our return policy:
- Return Window: Returns are accepted within 30 days from the date of delivery.
- Eligibility for Return: Items must be unused, unworn, and in the original condition with tags attached. We do not accept returns on final sale or clearance items.
- How to Return: To initiate a return, please contact our customer service team for a Return Authorization (RA) number. Once approved, follow the return instructions provided.
- Refunds: Once your return is received and inspected, we will process your refund to the original payment method within 7-10 business days. Please note that shipping fees are non-refundable.
- Exchanges: If you wish to exchange an item, we recommend placing a new order for the desired item. We will process the return once your original item is received.
We strive to make returns hassle-free, but please ensure the items are in resaleable condition to help us expedite the process.